Privacy Policy - Laptop Repairs Southampton

At JOPEN Laptop Repairs we recognize that privacy is important. This Privacy Policy applies to all of the data collected by us via e-mail, Personal disclosure or otherwise.
JOPEN Laptop Repairs adheres to the Data Protection Act, and is registered with the Information Commissioner’s Office.
If you have any questions about this Privacy Policy, please feel free to contact us.

Information we collect and how we use it
We offer a repair service that requires you to provide personal information to us, such as name, address, e-mail and other contact details. In order to purchase replacement parts. We also collect information about the machine that you bring into our premises for repairs:
Information you provide – When you book your machine in for repairs, we ask you for personal information (such as your name, email address and other contact details). For repair services, we also collect details from your machine (such as Manufacturer, Model number, Serial number and information related to the performance of your machine (such as amount of memory, Operating System type, Service Packs installed, status of the drivers, etc.).
Cookies – When you visit our website, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to improve the quality of our website and tracking user trends, such as keywords used to find our services.
User communications – When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated Services on other sites – We offer some links to other web sites, but we have no control over what information they gather during your site visit. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies.
Gadgets – JOPEN Laptop Repairs may make available third party applications through its services. The information collected by us when you enable a gadget or other application is processed under this Privacy Policy. Information collected by the application or gadget provider is governed by their privacy policies.
Location data – Major search providers (Google, Bing, Yahoo, etc.) offers location-enabled services, such as Google Maps for mobile. If you use those services, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID).
Links – JOPEN Laptop Repairs may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search criteria only.
Other sites – This Privacy Policy applies to JOPEN Laptop Repairs only. We do not exercise control over the links from our site, sites that include applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
JOPEN Laptop Repairs only processes personal information for the purposes described in this Privacy Policy and/or the supplementary privacy notices for specific services. In addition to the above, such purposes include:
Providing our services, including the display of customized content and advertising;
Auditing, research and analysis in order to maintain, protect and improve our services;
Ensuring the technical functioning of our network;
Protecting the rights or property of JOPEN Laptop Repairs or our users; and
Developing new services.

Choices for personal information
We will not collect or use any information that we collect for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case JOPEN Laptop Repairs may not be able to provide those services to you.

Information sharing
JOPEN Laptop Repairs does not share personal information with any other companies or individuals.
If JOPEN Laptop Repairs becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
Please contact us at the address below for any additional questions about the management or use of personal data.

Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to JOPEN Laptop Repairs employees only.

Data integrity
JOPEN Laptop Repairs processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Enforcement
JOPEN Laptop Repairs regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or our treatment of personal information by contacting us or by writing to us at;
Privacy Mattersc/o JOPEN Laptop Repairs.11 Lambourne DriveLocks Heath, SouthamptonSO31 6UA, UK
When we receive formal written complaints at this address, it is our policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between JOPEN Laptop Repairs and an individual.

Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the top of the page by its effective date.
If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through the contact details supplied in this policy.

Original:
01 January 2010

Updated:
06 August 2010 (updated to reflect the use of cookies)